Peace of Mind
We Offer Financial Protection in the Travel Industry; for you this means peace of mind.
There is no other travel group that protects your money in the same way as us. As of 01 July, 2014 there was a major regulatory change for the travel industry. Licensing, as we have known it for many years gave way to a deregulated environment. The Travel Compensation Fund (TCF) was established in 1986 to compensate people who suffered monetary loss where a travel agent failed to account for monies received from consumers. The ending of the national scheme means that consumers who pay a travel agent for travel arrangements from 1 July 2014, will no longer be eligible to claim compensation from the Travel Compensation Fund.
However as a member of helloworld, you will be covered by the helloworld Consumer Protection Policy, which will compensate affected consumers in the event of an agent failure. Being a member of helloworld ensures we must continue to meet very stringent financial and professional criteria and ensures you have peace of mind.
We are travel accredited and for you this means you are dealing with an Australian company that complies with Australian law and puts your interests first. There is tremendous peace of mind knowing that you’re in the safe hands of a credible, reliable and reputable organization that will support you through the entire travel experience.
We believe customers should be spending their time looking forward to their holiday, not worrying about whether their money is safe.