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Our Team

Our passion

Inspired by the beauty of nature and the art of exploration

Why travel with us?

Because experience matters.

Every journey starts with understanding what’s important to you — not just where you want to go, but how you want it to feel. From there, everything is planned with care, foresight and attention to detail, so the experience unfolds smoothly and confidently.

Behind the scenes, long-standing relationships and deep destination knowledge make the difference. When plans need adjusting, solutions are found. When details matter, they’re handled properly. The result is travel that feels effortless, considered and well looked after.

If you value thoughtful planning, honest advice and one trusted team overseeing every part of your journey, you’re in the right place.

Jo Francis

Our Experts

Founder

Jo-Anne (Jo) Francis

With years of industry experience and a genuine love for travel, I approach every holiday as if it were my own. I take the time to understand what truly matters to you, creating seamless, personalised experiences that go beyond the ordinary. My team and I believe anything is possible — we’re here to turn your travel dreams into reality, with care, creativity, and attention to every detail.

A person in ski gear holds skiis and a glass of rosé, smiling near an outdoor bar setup on a snowy slope.

Club Med Guru/Travel Advisor

Fiona Rosser

Fiona’s deep knowledge of Club Med and her love for destinations like Japan, Vietnam and Europe make her an invaluable travel expert. Known for her vibrant personality and genuine care, she goes above and beyond to create seamless, memorable holidays. Whether it’s a relaxing escape or an adventurous getaway, Fiona’s passion and expertise ensure every trip is perfectly planned from start to finish.

Travel Advisor Extraordinaire

Carolyn Oakley

Carolyn brings a wealth of experience and meticulous attention to detail to every booking. She’s known for her warm, approachable nature and dedication to getting every detail just right. Loved by clients and colleagues alike, Carolyn’s calm demeanour and touch of cheeky charm make every travel experience, and every day in the office, that much brighter.

Jade Mulroney at the ski resort wearing a parka

Detail Dynamo

Jade Mulroney

Jade is the backbone of our office, ensuring every booking runs seamlessly and every detail is perfectly in place. With her sharp eye for accuracy, supportive nature, and infectious humour, she keeps the team organised and the atmosphere upbeat. We couldn’t imagine the office without her energy and commitment.

Cruise Connoisseur/Travel Advisor

Chris Welsford

With decades of experience and a true passion for cruising, Chris is our go-to expert for life at sea. Having sailed with luxury lines like Seabourn, Windstar, Viking and APT, she brings firsthand knowledge and thoughtful detail to every itinerary. Warm, dedicated, and endlessly enthusiastic, Chris crafts unforgettable cruise experiences from start to finish.

Club Med Specialist

Erin Smith

With over 25 years at Club Med, Erin is a true expert in all things Club Med. Now consulting with our team, she brings invaluable insider knowledge and genuine passion to every client experience. Known for her infectious laugh, love of a good Margarita, and effortless approach to travel planning, Erin makes every holiday feel easy — and exciting.

Head of Treat Scheduling & Office Morale

Molly

At 12 years young, Molly is our elegant senior whippet and undisputed boss of the office. She runs a tight schedule — naps, cuddles, and treat o’clock — all executed with impeccable timing. Calm, clever, and endlessly adored, Molly keeps everyone relaxed and right on track.

Discover Our Full Range of Holidays