Terms & Conditions
TERMS AND CONDITIONS
Global Travel Solutions Pty Ltd (ABN 17 625 307 708)
Trading as Global Travel Solutions
Acceptance of terms and scope
By making a booking with Global Travel Solutions Pty Ltd (Global Travel Solutions, GTS, we, us, our), you (the traveller, you, your) acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to all travel arrangements booked through GTS, whether in person, by phone, by email, or via any online platform we may operate.
Where a booking is made on behalf of multiple travellers, the person making the booking warrants that they have the authority to provide information and accept these Terms and Conditions on behalf of all travellers named on the booking and will bind all such travellers to these Terms and Conditions.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law which cannot be excluded.
Our role as agent
Global Travel Solutions acts as an agent for airlines, hotels, tour operators, cruise lines, insurance providers and other travel service suppliers (Suppliers). We arrange and coordinate travel services, but we do not own, operate, manage or control the services provided by Suppliers.
All bookings are subject to the Supplier’s own terms and conditions, in addition to these Terms and Conditions. Your legal relationship for the supply of travel services is primarily with the Supplier providing those services.
We are not responsible for any acts, omissions, default or negligence of Suppliers.
Client responsibilities
You are responsible for:
• providing accurate personal details for all travellers, including exact passport names
• reviewing all itineraries, invoices and travel documents promptly upon receipt and advising us immediately of any errors
• ensuring passports, visas and other entry documents are valid and appropriate for all destinations and transit points
• ensuring passports have sufficient validity (usually a minimum of six months beyond your return date; check with relevant authorities)
• complying with health, vaccination and entry requirements for all countries visited or transited
• checking your airline’s baggage allowances and paying any applicable excess charges directly to the airline
• reconfirming all flight times directly with the airline 24–48 hours prior to each departure
• obtaining comprehensive travel insurance appropriate to your circumstances
• familiarising yourself with travel advice and alerts at smartraveller.gov.au
Global Travel Solutions is not liable for any loss, cost or inconvenience arising from your failure to carry out these responsibilities.
We do not accept responsibility if you fail to check documents and later claim that names, dates, timings or services were incorrect.
Health, fitness and special requirements
It is your responsibility to ensure you are medically and physically fit for travel and for any activities included in your itinerary. We strongly recommend you seek advice from your doctor or a travel medicine clinic before departure and review current health advice for your destinations.
Any special requirements (including but not limited to mobility assistance, medical equipment, refrigeration, special seating, bedding requests or dietary needs) must be advised to us at the time of booking. We will pass these requests on to Suppliers, but cannot guarantee they will be met. The ability to accommodate special requirements is entirely at the discretion of the Supplier and subject to local standards and operational constraints.
Failure of a Supplier to accommodate a special request does not constitute a breach of contract by GTS.
Travel documents
Travel documents include (without limitation) airline tickets, e-tickets, hotel vouchers, tour vouchers, cruise documents and any other document (electronic or otherwise) issued to confirm arrangements with a Supplier.
Travel documents may be subject to certain conditions and restrictions, including being non-refundable, non-changeable, or attracting amendment or cancellation fees.
All airline tickets must be issued in the name of the passport holder. Your name on your passport, visa and booking must match exactly. An incorrect name may result in an inability to travel and additional fees for correction or reissue.
You must review all documents carefully and advise us immediately if any details appear incorrect or incomplete.
Booking fees, amendment fees and cancellation fees
Global Travel Solutions charges professional service fees for:
• initial consultation and booking services
• amendments to existing bookings
• cancellations of bookings
• preparation of documentation to support insurance claims where travel insurance is purchased outside our preferred provider
These fees vary depending on the complexity and value of the booking and will be disclosed at the quotation or invoicing stage. Service fees charged by GTS are non-refundable, regardless of Supplier outcomes.
Suppliers may impose their own change or cancellation fees, including up to 100% of the booking value in some cases. These are additional to GTS service fees.
Payments, TravelPay and merchant fees
Payments may be made via TravelPay, a secure third-party payment platform, and by other methods we advise from time to time.
Merchant fees may apply to card payments and will be charged in accordance with Australian regulations. These fees will be disclosed at the time of payment and passed on at cost.
A booking is not confirmed until:
• the required deposit has been paid, and
• we have issued written confirmation.
You authorise us and/or TravelPay to charge all amounts relating to your booking to the payment method you nominate.
Funds paid to us will generally be forwarded to Suppliers on your behalf. In some cases we may hold funds in our client account until payment falls due to the Supplier. We do not hold monies on trust for you unless required by law. Refunds (where available) can only be processed once authorised and released to us by the relevant Supplier.
Pricing, currency and changes
All prices are subject to availability and may change without notice due to factors beyond our control, including:
• currency fluctuations
• airline or cruise fuel surcharges
• tax or levy changes
• Supplier price changes or yield management
• changes in availability
Prices are only guaranteed once full payment has been received and tickets or vouchers have been issued by the Supplier.
Dynamic or “instant purchase” fares and rates may need to be paid in full at the time of booking and may be non-refundable and non-changeable.
Cancellations, refunds and amendments
Cancellation and amendment terms vary by Supplier and by fare or rate type.
In general:
• GTS service fees are non-refundable
• Supplier change and cancellation fees may be substantial, including up to 100% of the booking value
• some tickets, fares or rates are completely non-refundable and non-changeable
• partially used services may not be refundable
Where a refund is due from a Supplier, we will not issue a refund to you until the funds have been received from the Supplier and we are authorised to release them. Supplier processing times are outside our control.
If you choose to change or cancel your booking, any additional costs, fare differences, penalties or fees are your responsibility.
Travel insurance
Comprehensive travel insurance is strongly recommended for every booking to protect against cancellation costs, medical and repatriation expenses, personal injury, loss of baggage, travel delays and other unforeseen events.
We work with Go Insurance, an Australian travel insurance provider, and you may obtain a quote directly through their online platform via the links on our website.
Global Travel Solutions is not licensed to provide financial product advice. We do not recommend any specific insurance product and cannot advise on the suitability of cover for your personal circumstances. You should read the Product Disclosure Statement (PDS) and consider whether the policy is appropriate for your needs and financial situation.
If you purchase travel insurance through a provider other than our preferred partner, a documentation fee of up to $220 may apply if you require supporting paperwork from us to assist with a claim.
We are not responsible for any loss you incur as a result of inadequate or absent travel insurance.
Passports, visas and entry requirements
It is your responsibility to ensure you hold the correct passports, visas, transit approvals and any other documentation required for your journey. This includes electronic travel authorisations such as ESTA, eTA or other pre-registration schemes.
We can provide general information only and do not guarantee the accuracy or completeness of advice provided by external visa service providers or consulates.
Airlines, immigration and border authorities may deny boarding or entry if your documentation is not in order. Global Travel Solutions is not liable for associated costs, including but not limited to alternate flights, additional accommodation or forfeited services.
Health, safety, COVID-19 and travel advisories
Health and entry requirements, including vaccination and testing rules, may change at short notice. You are responsible for:
• checking current government and health advisories for all destinations (including at smartraveller.gov.au)
• meeting all COVID-19 or other health-related requirements imposed by governments, airlines, cruise lines or other Suppliers
• bearing any additional costs associated with testing, quarantine, isolation, border changes or travel disruptions related to health measures
Global Travel Solutions is not liable for costs or losses arising from changes to health or border requirements or your failure to comply with them.
Supplier performance, changes and force majeure
Suppliers may alter or cancel services due to operational requirements, weather, safety concerns, government actions, industrial disputes, natural disasters, pandemics or other circumstances beyond their reasonable control.
To the extent permitted by law, Global Travel Solutions is not liable for:
• changes to timetables, routes, aircraft, ships or other transport
• hotel or ship refurbishments, maintenance or facility closures
• schedule changes, delays or missed connections
• events of force majeure, including but not limited to war, terrorism, natural disasters, severe weather, industrial action, epidemics or pandemics, government restrictions or airspace closures
In such cases, your rights are governed by the relevant Supplier’s terms and conditions and applicable law.
Liability
To the fullest extent permitted by law:
• Global Travel Solutions is not liable for any loss, damage, injury, delay, additional expense or inconvenience arising directly or indirectly from the acts, omissions, default or negligence of Suppliers or from events beyond our control
• we are not responsible for any loss arising from your failure to follow our advice, a Supplier’s instructions, or government travel advisories
• where our liability cannot be excluded, it is limited to the extent permitted by law
Nothing in these Terms and Conditions is intended to limit any rights you may have under the Australian Consumer Law that cannot be excluded.
Supplier insolvency
If a Supplier becomes insolvent, enters external administration, or is otherwise unable to provide the services you have booked, your rights lie against that Supplier.
Subject to your rights under the Australian Consumer Law, Global Travel Solutions has no obligation to reimburse you for losses arising from Supplier insolvency. Any refunds or credits in such situations are subject to the Supplier’s policies and any applicable industry or government schemes.
Frequent flyer and loyalty programs
We can assist in adding frequent flyer or other loyalty program numbers to your bookings on request. However:
• accrual of points, status credits and benefits is subject to the airline or program’s rules
• we cannot guarantee that any booking will earn points or benefits
• we are not responsible for missing or incorrectly credited points
You should check eligibility with your loyalty program directly.
Schedule reconfirmation
Flight schedules may change after tickets are issued. You should reconfirm all flight times with the airline 24–48 hours prior to each departure and again on the day of travel where possible.
We are not liable for missed flights or connections due to schedule changes where you have not reconfirmed or where the airline has made last-minute alterations.
Privacy
We collect, use and disclose personal information as reasonably necessary to arrange your travel and related services. This includes providing your information to Suppliers, insurance providers, payment processors, technology platforms and, where required, government authorities.
Your personal information is handled in accordance with our Privacy Policy, which is available on our website. By providing personal information to us, you consent to our collection, use and disclosure of your information in accordance with that policy.
Governing law
These Terms and Conditions are governed by the laws of Western Australia. Any dispute arising in connection with these Terms and Conditions or any booking with Global Travel Solutions will be subject to the exclusive jurisdiction of the courts of Western Australia.
Contact
Global Travel Solutions Pty Ltd
ABN 17 625 307 708
Floreat, Western Australia
Phone: +61 8 9285 2222
Email: travel@globaltravelsolutions.com.au
Last updated 09 December 2025
